All our mattresses come with guarantees. We are not obligated to handle soiled mattresses under warranty claims
Using mattress protectors will ensure longer life of your new mattress, Here are some tips.
To provide even wear, flip the mattress so that the top is now on the bottom, and turn it so that the foot of the mattress is now at the head. Depending on the size of your mattress, this can easily be a two person job.
Consider purchasing a mattress cover to protect the surface of your mattress. Choose a washable cover that is easy to remove and replace on your mattress. Some covers are even designed to reduce dust mite allergies, and reduce the need to vacuum your mattress.
Dust, dander, and dust mites build up in your mattress. Even those of us without allergies can begin to notice dust and dirt in our mattress. Vacuum your mattress using the upholstery attachment on your vacuum cleaner. If someone does have allergies in your home, you may need to vacuum more frequently and/or purchase mattress covers.
Following the directions exactly, use an upholstery shampoo to clean dirt and soil from your mattress surface. Or, mix a mild detergent with water until suds form. Apply the dry suds only to the soiled area using a sponge. Wipe the area with a sponge that has had warm water wrung from it. Allow the area to dry thoroughly.